Terms & Conditions

 

Bad Weather Policy

  • Star Tennis and your tennis coach reserve the right to cancel or postpone the tennis lesson during bad weather conditions, for safety reasons.

  • If bad weather looks imminent 1 hour prior to your class, you may liaise with your coach to discuss. If it is agreed between you and your coach that the weather will not hold, you can cancel and reschedule the class. There will be no lesson fee charge, but court fees may still be chargeable if ActiveSG does not process a refund to us.

  • If the class has commenced and has to be called off between 1 to 30 minutes into your lesson, it will be counted as a half-hour lesson, which will be reimbursed in the next lesson whereby extended court booking is available. Otherwise, your leftover half hour will be pro-rated during payment for your next class package.

  • Once the class has commenced and has to be called off more than 30 minutes into your lesson, it will be counted as a full-hour lesson.

  • The lesson time will be counted until everyone (student and coach) has exited the tennis court and reached the shelter. If the student wishes to wait to see if the weather clears up, the waiting time will be included in the count as well.

 

Attendance and Makeup Policy

  • For Private classes, you are required to inform your tennis coach and the Star Admin at least 48 hours before the lesson should you wish to postpone your lesson. However, you will have to forfeit the court fee and booking fee, if any, regardless of the cancellation reason.

  • Rescheduling or cancellations between 47 to 24 hours before the lesson will be charged 50% of the lesson fee + court fee + booking fee, regardless of cancellation reason.

  • Rescheduling or cancellations less than 24 hours will be charged 100% of the lesson fee + court fee + booking fee, regardless of cancellation reason.

  • For cancellations of lessons held at public courts, you will still have to make the necessary reimbursements as stated above, even if we repurpose the court for other students' lessons. You are not guaranteed entitlement of the court usage for your own casual play, but may be offered to by Star Tennis as an act of goodwill on a case-by-case basis (the same time slot for casual play is not guaranteed as well).

  • The cancellation made by the client is only permitted up to a maximum of once in each 4 hours package, or twice in each 12 hours package. Any additional cancellations, regardless of the duration of prior notice, will be chargeable 100%, regardless of cancellation reason.

  • For Join A Group! classes, there will be no compensation or make-up lessons regardless of the reason. A replacement may be sent in your place if you are unable to come due to medical reasons or emergencies.

  • Lost time due to the student’s tardiness will not be compensated or replaced.

Private Lessons Package Expiration Dates

  • You are expected to commit to consecutive weekly private lessons upon commencement

  • We understand that you may have occasional plans that render you unavailable to attend a session, thus for a 13-hour package, we permit free cancellation of ONE session as long as 48 hours' notice is provided.

  • At maximum, a 4-hour package expires within 6 weeks of the first lesson date, and a 13-hour package expires within 16 weeks of the first lesson date

  • Any additional no-shows or late cancellations will be fully charged 

Payment

  • Coaching fees are to be paid in packages of 4 or 12 sessions, each session being 1 hour in duration. Coaching fees are to be paid in full within 3 days after Star Tennis contacts you to firm up the details with regards to the scheduling of lessons. Upon registration, Star Tennis will reserve your slot for 3 days. Upon which coaching fees are to be paid in full via Internet bank transfer, ATM transfer, or cheque payment.

 

Join A Group! Lessons Package Expiration Dates

  • You are expected to commit to consecutive weekly JAG sessions upon commencement

  • We understand that you may have occasional plans that render you unavailable to attend a session, thus for a 26-hour package, we permit free cancellation of ONE session as long as 48 hours' notice is provided.

  • At maximum, an 8-hour JAG package expires within 6 weeks of the first lesson date, and a 26-hour JAG package expires within 16 weeks of the first lesson date

  • Any additional no-shows or late cancellations will be fully charged 

 

Entrance & Usage of Tennis Courts

Private Condo/Club Courts

  • Students are required to pay for any deposit, entrance, or parking fees (if applicable) for the tennis coach.

  • Different condo or club managements may have their own set of policies for tennis lessons conducted at their premises, students are to check with the condo or club management before their private tennis coach arrives to conduct lessons at their condo or club tennis courts.

 

Cancellation, Postponement & Change of Coach

  • In the event of unforeseen circumstances, Star Tennis reserves the right to cancel, postpone or change a tennis coach for your tennis lesson.

Refunds

  • No refunds will be made after payment is completed, unless under extraordinary circumstances as per the Star Tennis team's discretion

  • If a refund is made, a $20 processing fee will be charged

 

Indemnity

  • Star Tennis will not be held responsible for any claims arising out of any injury, damage, or loss of life while attending this course and this includes all costs and expenses incurred as a result of such claims. You are deemed to have accepted this upon arrival for any of our lessons

 

Changes to this Terms & Conditions/Privacy Policy

Star Tennis has the discretion to update these Terms & Conditions/ Privacy Policy at any time. You acknowledge and agree that it is your responsibility to review our terms & conditions periodically and become aware of modifications.

 

Your Details

Star Tennis will not misuse/sell our student’s private information. But by filling up this our registration form you agree to receive communication from us and we’ll send you the latest updates and new services to improve your experience and learning with our academy

 

Acceptance of Terms & Conditions

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.